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Questions Outin Nano Portable Espresso Machine - Forest Green

Questions Total
8
Answers Total
8
Barbara Petrankova September 24
Translated from Kofio.cz Show Original
Hello, I bought this coffee maker about a month ago. I wanted to ask what the final temperature of the coffee should be? It seems to me that the coffee is too cold, I measured the temperature of the coffee at 49 degrees. Could this be a defective product? Thank you for your reply.
Krystof Kofio.co September 25
Translated from Kofio.cz Show Original
Have a nice day, Barbara. The resulting coffee temperature can be even below 90°C, but there is probably a question as to whether you are using a coffee machine with water heating or if you are running express extraction without heating. If this is not an obstacle for you, try to send us, for example, a video of the preparation to sluzebnicek@kofio.cz and we will be happy to take a look at it. We wish you a nice day! :)
Zdenek Penkava September 6
Translated from Kofio.cz Show Original
Hello, what is your experience with complaints, how many complaints have you had so far for the number of units sold, I would like to buy it for a truck and I don't know how long it will last in terms of the number of prepared coffees? Thank you for your reply
Krystof Kofio.co September 9
Translated from Kofio.cz Show Original
Dobrý den, Zdeňku. Ať by se jednalo o jeden reklamovaný kus, dva nebo rovnou tisíc, jedná se o interní informaci, kterou vám bohužel poskytnout nemůžeme. Na kávovar je standardní 24 měsíční záruka. Vše ale záleží také na tom, jak je o kávovar pečováno, zda je pravidelně čištěň a není například vystavovám teplotním výkyvům, které mohou ovlivnit životnost baterie a podobně. Přejeme vám krásný den! :)
Petr Zamostny August 12
Translated from Kofio.cz Show Original
Good morning,
I lost the cup for the coffee machine, is it possible to order a new one?
Thank you Zámostný
Eliska G Kofio.co August 12
Translated from Kofio.cz Show Original
Hello, Peter. The product you requested is currently unavailable from our supplier and cannot be ordered now. We will be happy to hear from you when the product is back in stock. We wish you a nice day! :)
Tomas M. August 11
Translated from Kofio.cz Show Original
Hello, on the official website of the manufacturer Outin Nano, they have for sale a wooden stand for the coffee machine, I would really like it. Do you plan to have it in the menu in the future?
Krystof Kofio.co August 14
Translated from Kofio.cz Show Original
Beautiful day. Unfortunately, these stands are not yet available for sale in the EU, so we do not plan to stock them now. We wish you a nice day! :)
Tomas Pitrmoc July 18
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Jake gets to use coffee capsules.
Krystof Kofio.co July 18
Translated from Kofio.cz Show Original
Have a nice day, Tomas. Capsules in the shape of Nespresso classic capsules will fit you in Outin. However, if you were to choose capsules directly from the Nespresso manufacturer, you may encounter an incorrect puncture of the capsules, as they contain aluminum in their contents, whereas capsules with premium coffee are mostly filled in recycled packaging, which is softer. We wish you a nice day! :)
Bretislav Krupicka July 6
Translated from Kofio.cz Show Original
Hello, how long is the warranty for the device? Is the warranty the same for all parts of the device, including the battery, or is it different?
Krystof Kofio.co July 9
Translated from Kofio.cz Show Original
Hello, Břetislav. The warranty for the coffee machine, including the battery, is 24 months according to current Czech legislation. If something goes wrong with your coffee machine, don't hesitate to contact us. We will be happy to help you with your complaint. Have a nice day! :)
Erika March 6
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Hello, can I buy a spare battery please?
Krystof Kofio.co March 6
Translated from Kofio.cz Show Original
Hello Erika. At the moment, unfortunately, the manufacturer does not offer a spare battery for the Outin, so we are unable to provide it. We wish you a nice day! :)
Tomas Hanek October 13
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Good day,
I would like to buy a coffee machine for occasional home use as well, so I would like to ask if it is possible to make multiple coffees while the coffee machine is connected to the charger, or do I have to always have it charged?

Thank you.

Thomas
Krystof Kofio.co October 16
Translated from Kofio.cz Show Original
Hello, Tomas. The Outin coffee machine is not able to operate if it is connected to the charger. The number of prepared coffees therefore always depends on how much the coffee machine is loaded and whether you heat the water with it or whether you use preheated water. We hope this will settle your preparation and have a nice day! :)


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